Have this reviewed by a lawyer before publication (esp. start of the period and early expiry for service/sample).
The German version is authoritative.
Right of withdrawal
Right of withdrawal for consumers in distance contracts.
Right of withdrawal
You have the right to withdraw from this contract within fourteen (14) days without giving any reason.
The withdrawal period is fourteen days from the day of conclusion of the contract (for services) or from receipt of the goods (e.g. the saliva kit), whichever applies. [start of period to be finalised]
Exercising the withdrawal
To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. letter or e-mail) of your decision:
Innovation & Kooperation Scheiber GmbH, Ahornweg 4, 95643 Tirschenreuth, Deutschland · e-mail: [… to be added].
You may use the model withdrawal form below, but it is not mandatory. To meet the deadline, it is sufficient to send the notification in good time.
Consequences of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you without undue delay and at the latest within fourteen days of receipt of your withdrawal.
For the reimbursement we use the same means of payment as for the original transaction, unless agreed otherwise; you will not incur any fees as a result.
Early expiry of the right of withdrawal
In a contract for the provision of services, the right of withdrawal expires if we have fully provided the service and only began performance after you expressly consented and simultaneously confirmed that you lose your right of withdrawal upon full performance of the contract.
For sealed goods that are not suitable for return for reasons of health protection or hygiene (e.g. an opened/used saliva kit), the right of withdrawal is also excluded. [to be finalised]
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Innovation & Kooperation Scheiber GmbH, Ahornweg 4, 95643 Tirschenreuth, Deutschland, e-mail: [… to be added]
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service:
_______________________________________________
Ordered on (*) / received on (*): __________
Name of consumer(s): __________
Address of consumer(s): __________
Date: __________
Signature (only for notification on paper): __________
(*) Delete as appropriate.